Track Order
Is a unique number for each of your order numbers on our website. If you need to use a specific reference number for your purchase on your order, you can follow you or if you need to place an order at the time of
To help you log in when placing an order, you can do so by clicking on the order number in detail in your account under “My Orders”. You can see the order number in the upper left corner. If you are
If you do not have an account, you can find your order number in the order confirmation email you received after placing your order.
If you have any problems with your order, please submit a work order to our customer support team.
Our goal is always for you to receive your order quickly. The following are the main factors that may affect or even delay shipping times.
1. All orders require a processing time of 1 to 3 business days for quality control and packaging before shipment.
2. Delivery times may vary depending on your location and shipping method.
3. Changes in government policies related to the control of COVID-19 may have an impact on warehouse handling and shipping, resulting in delays in delivery time.
4. Weather conditions, natural disasters and other uncontrollable factors may delay delivery times.
You confirm that your package has been processed.
However, its status has not yet been updated on the tracking site. Ask your post office for more days to process the parcel. You need to contact your local post office and provide the tracking number, you will not be able to allow tracking in the monitoring system prior to this to keep an eye on any details updated prior to this. It may take you a long time because it is not possible for us to tell you the customs process of your country/region.
My Order
You can view the status of existing items in My Orders by clicking on the registered account, “Your Orders Direct View Current Orders for Current Orders”. Our customer support team.
We process and dispatch orders between Monday and Saturday (GMT + 8). Orders placed on Sundays, major holidays / or during company closures will be processed on and before the next business day.
Estimated shipping time.
For in-stock products, your order will be processed and shipped within 1-2 business days.
Our payment methods below.
PayPal, please contact PayPal as from 1-6 to accept PayPal directly 1-888-221-1 (USA) or 1-40-2050 (USA).
We are working on more payment methods, look forward to it!
When your order is shipped, you will receive an email containing the order number.
Please note that the estimated delivery time, etc. is an estimate and not an estimate. The email contacts you we provide you with an updated shipping date and gives you the option to wait or cancel your order.
If changes to your order have not been received, please submit a work order to our customer support team to help you with your order.
If you have already received it, unfortunately we are unable to change its contents of the order.
If you have ordered the wrong thing by mistake, there are possible solutions.
1. You can place an order for the product you really want on the website. Then you can give us the specifications of the product we provided to the new standard.
2. You can place the new product notification you received with the order that arrived to us and then place it waiting for the new product notification to be sent to you. We will notify when we receive it.
To submit your item or exchange, please ask our customer support team for a ticket.
* Please note that we will not be able to cover any shipping costs incurred during this process.
Payment
We do not collect or store your credit card information. All payments are processed by PayPal or your credit card provider depending on your payment method. Once you reach the final stage of the checkout process, you will be taken directly to PayPal’s secure website. Your credit card information will never be accessed by us.
Contact your Paypal provider with the error message, they may be able to identify the issue you are having.
Shipping
If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.
A prompt notification and valid proof can help us resolve your issue as soon as possible. If you experience any of the following problems with your order, please contact support within three business days of receiving your order and provide a detailed description of the problem you are experiencing and any other relevant information.
– The item in the package is damaged.
– The items in the package are not the products you ordered, or some items are missing.
– The package was marked as signed for on the courier’s website, but you did not receive it.
Once you receive a shipping confirmation email, it means your order has been processed and shipped. If the tracking is not updated, it could be due to one of the following reasons
a. Your order is on its way, but the post office hasn’t scanned/processed the package yet, so its status hasn’t been updated on the tracking site. Please allow a few days for your local post office to process your package. You may want to contact your local post office with your tracking number for more details.
b. Your order has arrived in your country and is currently being cleared by customs. The tracking system will not be able to provide any further updates until the package has been inspected and cleared by customs. Unfortunately, we cannot tell you how long this process may take, as it depends on your country’s customs procedures.
Offers & Promotions
To get the discount, you can choose to register as our customer and you will receive the discount code in your Email; you can also get the discount information by following our Facebook page.
If your discount code is not working, it may be due to a number of reasons.
– The code may have expired
– The code may have been entered incorrectly
– The code may not apply to any of the products in your cart
If you have checked all three possible issues and still can’t use your code, please submit a ticket to our customer support team.
You can apply the discount code in the shopping cart or on the checkout page.
To use your discount code on the shopping cart page, enter your code and click on the “Apply Coupon” button. Don’t forget to click on “Proceed to Checkout” to complete your order.
Refund & Replacement
1. Contact support to obtain a Return Merchandise Authorization (RMA) number and shipping address.
2. Write the RMA number on the shipping label on the outside of the package.
3. Repack the item in its original packaging and ensure that a sturdy protective box is used to ship the item to be returned.
Please note that if the item does not meet the above requirements, the return may be refused. srayk is not responsible for products damaged by poor packaging, soiled packaging, or lost shipments. Refund requests for non-quality issues cannot be processed for items that exceed this 25-day window.
All quality related issues for items sold directly by srayk.com are covered by an extensive warranty from the date of delivery (see product warranty time frame above for more details). If you have a defective or damaged item, you can contact the customer support team that supports us. They will investigate your situation and issue you with a replacement or refund. Please note that when requesting a replacement or refund.
1. You must provide the order number of their purchase on srayk.com.
2. Srayk must document when the buyer troubleshoots the product.
3. Visible proof of the item’s defect, such as a photo, is required.
4. Items may need to be returned for quality inspection.
After confirming all necessary information, we can offer a replacement (if under warranty) or a refund (within the first 25 days of the warranty period), whichever you prefer.
Please note that more than one type of proof of purchase (such as a money transfer receipt and confirmation of the original shipping address of the item) may be required to process a warranty claim. It is not possible to process warranty claims for items that have expired out of the original warranty period.
Please note that the following are not covered by the warranty.
a. Products without sufficient proof of purchase.
b. Products that have been lost or stolen.
c. Products that have expired the warranty period.
d. Problems not related to quality (within 25 days after purchase).
e. Free products.
f. Repair through a third party.
g. Damage from outside.
h. Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper handling of equipment).
i. Non-receipt of product due to incorrect shipping information provided.
j. Incorrect tax calculation due to incorrect postal code provided.
To claim warranty, please contact support for assistance from our customer support team. You will need to include high resolution photos that clearly show the defect. If your complaint is deemed valid, we will replace the item free of charge with a new product of the same model and style. Please note that the following are not covered by the warranty.
1. products without sufficient proof of purchase.
2. products that have been lost or stolen.
3. items that have expired out of warranty.
4. Non-quality related issues (25 days after purchase).
5. free products (those sent to you as freebies, reviews, videos, etc.).
6. Repairs made through a third party .
7. Damage from external sources (including wear and tear).
8. Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper handling of equipment).
9. Non-receipt of product due to incorrect shipping information provided.
10. incorrect tax calculation due to incorrect postal code provided.
11. natural yellowing of the transparent case.
*Please note that shipping costs are non-refundable and shipping costs associated with the return will be borne by the person returning the product. Any discounts applied due to minimum purchase requirements may not apply after the product has been removed from the shelves. Discounts applied to second/subsequent items may be revoked on some returned orders and unreturned items may be charged at the original price.
Only products purchased directly from our official website can be returned or exchanged.
Undamaged and resalable products may be returned for a full refund within 25 days of the date the item was delivered to the designated shipping address. For more information, please contact our customer support team at [email protected]
Return conditions for undamaged and resalable products include, but are not limited to.
Returns must include all items sent in the original packaging.
Returns must be sent in the original, undamaged packaging.
The screen protector must be unused and all contents of the package must be in original condition.
The RMA (Return Merchandise Authorization) number provided by ESR must be displayed on the shipping label.
*Please note that shipping costs for returns will be borne by the buyer (payment on the receipt is not supported) and shipping costs for the original purchase will not be refunded. We do not offer refunds for any charges incurred as a result of a return.
1. If you are not satisfied with the quality of the product you received, you may submit a return request within 25 days of delivery.
2. For returns, you will need to provide a valid order number from srayk.com and provide the reason for the return (this information will be used for our records).
3. The returned product must be unused and kept in the original packaging with all accompanying accessories. Returns will not be accepted if they do not meet the above requirements.
4. Your refund will be issued upon return of the product. For non-quality related returns, the return shipping costs will be borne by the buyer (cash on delivery is not supported) and any shipping costs will not be refunded. For quality related returns, srayk will issue a refund or reissue the product at its discretion.
5. If you wish to cancel an order that has already been shipped, you may choose to refuse shipment or return the item upon arrival. Shipping costs for the return will be borne by the buyer and the original purchase cost will not be refunded.
6. If you return a product that was purchased using a discount or promotion, you will be refunded the amount you paid after all discounts are applied.
7. We do not offer product exchanges, but you may return unwanted products for a refund and place a new order for the products you want.
8. For your security, refunds will be made via the original payment method to the original account you used to place your order. Refunds may take 5 to 10 business days to be processed and dispatched, depending on the payment method and bank.